Use Case
When a shopper leaves before checking out, a home goods retailer follows up with a personalized video rather than a plain reminder email. The video rebuilds the exact cart and stages each item in a styled living-room scene, so the pieces the customer was weighing appear the way they would look at home instead of as thumbnails in a grid.
Every element is generated from the individual cart, so the room, the products, and the price reflect that specific shopper. A limited-time nudge and a one-tap “Complete your cart” button sit right inside the video, giving the customer a clear, low-friction path back to checkout while the purchase is still on their mind.
Outcome
By turning a routine abandoned-cart reminder into an aspirational, on-brand moment, the retailer recovers more lost revenue and converts hesitant browsers into buyers, all from a single automated send.
