Use Case
Before arrival, an Aurelian hotel invites the guest to make the app their room key. A personalized video shows exactly what skipping the front desk looks like: mobile check-in done from their phone, a digital key that opens their door with a tap, and on-property offers picked for how they like to stay, from a spa slot to a dinner reservation.
Because it is built from the guest’s booking and history, the room, the arrival time, and the offers on screen are theirs, which makes downloading the app feel worth it rather than one more ask. A single tap takes them to check in and load their key, so the value is real before they ever reach the lobby.
Outcome
App-based check-in lifts adoption, smooths the arrival experience, and moves guests into the channel where upsells and personalized offers live.
