Use Case
After a visit to Dr. Tooth Fairy, a patient gets a short personalized video instead of a generic survey link. It opens on a calm, familiar clinic scene, thanks them by name for coming in, and asks a single easy question with tappable rating chips right on screen, so sharing how the appointment went takes one tap rather than a click through to a form.
The video then branches on the answer. A happy patient is thanked and, if the practice chooses, invited to leave a public review, while anyone who taps a lower score is routed straight to a private follow-up so the clinic can reach out and make it right. Because the check is tied to the specific appointment and provider, the feedback is precise enough to act on.
Outcome
By making the satisfaction check quick and human, the clinic group raises its response rate and CSAT signal, catches care issues early enough to resolve them, and turns good visits into public trust.
