Use Case
In the weeks before departure, Meridian Cruises sends each guest a personalized “know before you go” video that walks them through their exact voyage, day by day. It opens on their sailing, traces the route across the map, then previews every stop on their itinerary, the sea days to unwind and the ports ahead in Reykjavik, Halifax, and New York, so the trip feels mapped out and reassuring long before they board.
Because the walkthrough is built from that guest’s specific booking, the dates, the cabin, the excursions, and the arrival details are all theirs rather than a generic brochure. Practical pre-departure notes and one-tap links to book shore excursions or dining sit alongside each day, turning pre-cruise nerves into anticipation and giving guests an easy way to lock in plans early.
Outcome
A clear, personal pre-cruise walkthrough sets expectations, cuts down on day-one questions for the crew, and lifts pre-boarding revenue as guests reserve excursions and add-ons while their excitement is still building.
