Use Case
After an order arrives, a pet supplies retailer follows up with a personalized video that shows the customer their own recent haul rather than a generic “how did we do” email. Tappable stars sit right on the collage, so rating the order takes a single tap inside the video instead of a click through to a separate survey page.
The experience then branches on how the customer felt. Happy shoppers are invited to turn that quick rating into a public review while the good experience is fresh, and anyone who taps a lower score is routed to a private path where the retailer can catch the problem early. Because the video is built from the actual order, every product on screen is one the customer can genuinely speak to.
Outcome
By making feedback effortless and personal, the retailer grows its review volume, collects more of the social proof that drives new sales, and surfaces service issues early enough to fix them.
